Your purchase includes 1 or 3 years of Updates and Support
You will receive immediately an email including an Activation Key that allows to use Spatial Manager on as many computers as licenses purchased. If you prefer a single Activation Key for each computer, please contact firstname.lastname@example.org
Does my license expire?
No, licenses are perpetual, but they only are valid for builds released before your Updates and Support period end date
There are exceptions, such as evaluation or custom time-limited licenses
Can I transfer my license for use on another computer?
Yes, using the deactivation/activation system. This system is designed for changing or upgrading the computer on which a license is activated, but it is not recommended or convenient for frequent transfers of a license between computers
In addition, there is a limitation of a maximum of 20 deactivations of a license in 1 year. If you exceed this limitation, you should contact Spatial Manager support (email@example.com) so that we can review the status of your license, the period of updates/support of your license and propose you the available options
What are the benefits of having active my Updates and Support period?
Download application Updates during this time period, which will include many news, improvements and fixes
Email support, attended directly by our technical team
Migrate your licenses to another computer as many times as necessary (within reasonable use, for frequent transfer needs, please consider the floating licenses)
When can I extend my Updates and Support period?
You can renew at any time, the selected extension period will be added to the previous end date
If you renew before the expiration date, your new maintenance term will start on the date following the expiration date of your current maintenance. If you renew later, the new maintenance term will continue from the expiration date of your previous maintenance
1-year option is only available if the current end date is active or has expired less than 1 year ago. Otherwise only 3-year option is offered
If the current end date has expired more than 2 years ago, the 3-year option always includes a minimum of one year of Updates and Support from the extension purchase date
We send out renewal reminders when your Updates and Support period is close to end
Some types of licenses cannot be renewed directly on the web store. Please contact to firstname.lastname@example.org in order to renew these licenses
How often are updates released?
Spatial Manager applications are updated and released every 3 or 4 months
Most of the times, when supported CAD applications receives their official new releases, a new Spatial Manager version is also released to keep the compatibility up-to-date from the day-one
What is the difference between Computer-locked and Floating licenses?
The Computer-locked licenses are activated once per computer, and require a license transfer process in order to activate it on another computer
The Floating licenses can be activated on as many computers as you want, but they can only be used at the same time up to the number of seats included in the license. (Floating licenses use a cloud floating license system and require permanent Internet access)
How can I get a Floating, Enterprise or Subscription (time-limited) license?
We process a personalized analysis of each case, so some types of advanced licenses are not offered directly on the web store. Please contact to email@example.com indicating your needs and we will send you a customized quote
Will I get an invoice? How to deduce the European Union VAT?
You will receive by e-mail a link to your invoice, just immediately after the order is completed
If your order comes from the European Union and you have a VAT ID, be sure to enter it during the ordering process. Once VAT ID is entered, the value added tax (VAT) will be deducted from the order total
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